All our courses are booked via Medical Maxcourse. Please see below in regards to the common Maxcourse queries we receive.

Do I need a Maxcourse account?

You are required to have an account to be able to book any courses on the system. If you do not already have an account please select the Medical Maxcourse link, select the option 'new user? start here' and provide the requested information.

Once you have created your account you will need to ensure the below has been updated on your account, via 'account details'

• Profession- Select the one/s that apply, this will be used to confirm you are applying for courses relevant to you.
• Gender, Main Occupation, Speciality and Trust - if applicable

How do I find a course?

Once you have an account you can use the search course function to search using the title of the course or you can use the course calendar.

Will I recieve a booking confirmation email?

You may not receive a booking confirmation email from Maxcourse. You can view all your course bookings via your Maxcourse account under ‘my courses’.

Will I receive a certificate?

Once the course has completed, Maxcourse will be manually updated with your attendance. You can view this via your account under ‘my courses’. If the status next to the course title is ‘unconfirmed’ this means we have not yet updated the attendance, please allow at least 5 working days for this to be actioned.

You will receive a notification from Maxcourse when your certificate is ready to view. This notification will ask you to provide feedback for the course before the certificate is made available for you.

Error when booking?

If there is an error whilst you try to book, Maxcourse will provide an explanation of the error and how you can fix it, usually by selecting ‘edit’

The most common error when booking is that the ‘profession’ set on your account does not match the ‘target audience’ listed on the course. The two must match for the booking to be successful.

The course is fully booked, is there a waiting list?

You can add yourself to the waiting list via Maxcourse. Find the course you wish to book, if it is full it will have a ‘waiting list’ option rather than a ‘book’ option. Select waiting list and then head to your basket to complete the waiting list booking.

All waiting list bookings will also show on your account under ‘my courses’.

All those on the waiting list are notified if a cancellation is received and the place is filled on a first come first served basis.

I'm unable to log into my account

There may be a few reasons why you may not be able to log into your account, please consider the below prior to contacting the team;

• Are you accessing the correct site. There are multiple Maxcourse sites and each require their own log in details, If you know you have an account but your details are not being accepted, it might mean you are on the incorrect site.
• The User ID will be your email address. Consider whether you had created your account using an alternative email address

Delivery method: Face to Face

The FLP faculty of Human Factors invites teams of healthcare professionals to attend these one-day training events for improved patient safety in Yorkshire and Humber. The interactive courses are inter-professional education opportunities for teams of any specialty, area, or background to explore and expand their interest and understanding of Human Factors in healthcare.

Areas covered include:

• What is meant by Human Factors
• How Human Factors impact on patient safety
• How Human Factors can be managed for best effect
• Human Factors in context of healthcare initiatives such as SBAR, checklists and brief/defrief
• How to use this understanding to make everyday practice safer

Course duration: 1 day

To view course information and book this course, please visit the online booking system MaxCourse (please click on this link) and create your user account, following the instructions below: 

Click on ‘New user – start here’

After you have created your account, you will need to ensure that the following additional fields in ‘User Details’ are completed in order to be able to book onto a course:

Profession – Select the one/s that apply, this will be used to confirm you are applying for courses relevant to your current grade.

The following fields can be found under ‘Personal details’ in the ‘User Details’section

Gender

Main occupation – please select the one that best describes your current grade

Specialty – Select from drop down list

Trust – Select appropriate trust or ‘Not trust based’ if that is applicable

 Click on ‘My Courses’ to see the list of courses you are booked on to.